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Práva zákazníka při nakupování na internetu
Základní informační povinností před uzavřením smlouvy vyplývající z § 53 Občanského zákoníku aneb jaké informace musí každý internetový obchod zveřejňovat:
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obchodní jméno a adresu provozovatele obchodu a identifikační číslo provozovatele;
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informování o nákladech na dodání zboží;
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poučení spotřebitele na právo odstoupení od smlouvy před jejím uzavřením a po dodávce objednaného zboží.
Z těchto povinností např. vyplývá, že prodávající musí informovat o ceně zboží včetně všech poplatků. Zákazník by se měl dozvědět přesnou cenu poštovného a balného, nikoliv např. jen odkaz na tarif České pošty. Zákon také požaduje před uzavřením smlouvy informovat spotřebitele o právu odstoupení od smlouvy na prodané služby. Tuto informaci musí obchod znovu poskytnou spolu s prodanou službou.
Možnost odstoupení od smlouvy
Zákazník má právo ve lhůtě 14 dnů odstoupit od smlouvy a zboží bez udání důvod vrátit. Tato informace by měla bát uvedená ve smlouvě a v obchodních podmínkách e-shopu. Ze zákona nevyplývá právo na vrácení manipulačních poplatků a poštovného a je na uvážení každého obchodu, zda za plnou cenu bude považovat i vrácení ceny za poštovné a balné či nikoli.
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